Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: How do I place an order?

A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?

A: We accept Credit/Debit Cards, Cash on Delivery..

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2. Shipping & Delivery

Q: Where do you ship to?

A: We currently ship to ALL OVER PAKISTAN. If your location is not listed, contact us for assistance.

Q: How long does shipping take?

A: Shipping times vary based on location:

• Standard Shipping: 3-5 business days

Q: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email. You can track your order through the carrier’s website.

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3. Returns & Refunds

Q: What is your return policy?

A: We accept returns within 3 days of delivery, provided the item is unused, unopened, and in its original packaging. Please read our Return Policy for full details.

Q: How do I request a return?

A: To initiate a return, contact us at muhtaramorganics@gmail.com within 3 days of receiving your order. We will provide further instructions.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

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4. Product Information

Q: Are your products handmade?

A: Yes! All our products are handmade with high-quality, organic materials to ensure the best experience for our customers.

Q: Do you offer custom or personalized orders?

A: Yes! If you need a custom order, please contact us via muhtaramorganics@gmail.com  with your request.

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5. Customer Support

Q: How can I contact customer service?

A: You can reach us via:
📧 Email: muhtaramorganics@gmail.com
📞 Phone: 03443111711